Terms - Hispaloe

Terms and Conditions



CIF.: B-14916126

Avda. República Argentina, 4. C.P: 14005

Córdoba (Córdoba), España

Tel.: +34.957.492.315




For the contractual purposes derived from the on-line purchase, between Hispaloe S.L. and the client, the following general conditions are considered valid:

Hispaloe, S.L. he / she commits to send the client all the products that he / she has acquired online, through the official website of www.hispaloe.com, provided that he / she has stock of the product purchased.

Hispaloe S.L. reserves the right to reduce the number of products manufactured at any time of its business activity. The charge to the customer's account will be made before the order is shipped.


For the purposes of the on-line sale, the contract between Hispaloe S.L. and the client is considered formalized at the moment in which the client receives a confirmation in writing from that company confirming the receipt of the order made by it. To execute an order, the minimum value of the order must be € 20.00.


Hispaloe S.L. distributes only to Spain (Peninsula, Balearic and Canary Islands) and Portugal. The delivery of each order will be made through the courier company that in each case has been chosen by our company, taking into account the conditions of best price and delivery times. The average delivery times are approximately 1-4 days (within these periods will not be counted on Saturdays, Sundays or national, regional or local holidays), taking into account the number of items available, work volume and logistics structure of the company messaging.

All shipments made by Hispaloe, S.L., have their origin in the province of Córdoba, within the Autonomous Community of Andalusia (Spain).

The shipping costs will be borne by the customer:

• For orders of up to 2.00 Kgs. the transport amount will be € 6.23.

• For orders of up to 5.00 Kgs. the transport amount will be € 7.56.

• For orders up to 10.00 Kgs. the transport amount will be € 8.89.

• For orders of up to 15.00 Kgs. the transport amount will be € 9.48.

• For orders of up to 20.00 Kgs. the amount of the transport will be € 10.06.

In transport to any of the Spanish islands or to any other country of the European Union, or outside the European Economic Community, other transportation costs will apply other than the above (see prices by TLF to No. 957.811.355 ).

As a consequence of the changes that may be introduced by transport companies in their planning or by increasing their costs, Hispaloe, S.L. does not assume any responsibility with respect to the expected delivery date for each order or the maintenance of the rates that have been reflected in previous paragraphs.

It is an indispensable condition to pay in advance so that we can send your order.

Hispaloe, S.L. will not be obliged to deliver the products chosen by the customer that does not have in stock or that has withdrawn from its production line.

After the products purchased by the customer are delivered to the transport company, it will be responsible for the delivery of the same in good condition, leaving Hispaloe, S.L. of all responsibility over them. Orders will not be served in post office boxes.

Given that Hispaloe, S.L. Manufactures some products in a traditional way, the delivery times will not be applicable for this type of products once, requested by the customer, he has been informed of the lack of stock.

The client may also request that the order, with the purchased products, be delivered to a third person at the address indicated. Even, as a gift, you may request Hispaloe, S.L. that within the order send a generic greeting card. Adding, in this case, the expense of the card to the amount of the order and transport costs.

The client may also request a specific delivery time for the order sent by Hispaloe, S.l. In this case, if the courier company has established a rate for these cases, it will be passed on to the final price of the purchase.

The client must always provide Hispaloe, S.L. a contact telephone, which will be provided to the courier company in case it is not at the delivery address, through which it will contact the recipient.


The shipping costs for online purchases will be paid by the customer.

All prices included in the web page are Public Sale Prices that include the corresponding VAT or tax that replaces it. The prices will be understood in euros.

Prior payment is accepted by bank transfer or cash on delivery, cash deposit in the current account of Hislaope, S.L. 0237-6028-00-9167141328. The formula of payment against reimbursement, has an additional cost that will be established at each moment by the courier company.

By paying the price of the products purchased, the customer agrees to pay the amount of the transport, which will be added to the total amount of the order.


The client will be entitled to a refund of the price of the products that, previously paid by him, he would not have received at the designated address.

Notwithstanding the foregoing, the client may also request that said products be sent to him, provided that Hispaloe, S.L. had stock of them, without any transport cost, when it could be deduced without doubt that the omission is the responsibility of this company.


The products are the property of Hispaloe, S.L. until the client has made the total payment of your order and the amount of transport.


The client must inform Hispaloe, S.L. any lack or defect of the merchandise received. The latter is entitled to reissue the same product or to refund the amount, provided that the defects were attributable to Hispaloe, S.L.


Any order may be returned by the customer, without there being an obligation for the customer to indicate the reasons, within a period of 15 days from the date of delivery of the goods. In this case, the customer is obliged to return all purchased products duly packaged and protected, without the containers having been opened, the amount of the shipping and return transport being the responsibility of the customer. You must deliver the shipment, after having communicated your decision in writing and reflected the bank account number in which the refund should be made, in:


CIF .: B-14916126

Avda. Argentine Republic, 4

14005 Córdoba (Córdoba)


If the shipment returned by the customer is not in perfect condition, or any of the returned products is damaged, only the amounts of the perfectly preserved products will be returned.


The client is aware and authorizes Hispaloe, S.L. that your personal data, necessary for the development of the order, be stored on durable data carriers.

The client explicitly accepts the processing and use of their personal data so that Hispaloe, S.L. can send you offers and information about the products you commercialize.

The client will have the right to rectify and cancel their consent for the use of their personal data, the communication sent to Hispaloe, S.L. from the date of receipt of said request.


In the event that one or more of the aforementioned General Conditions are considered totally or partially invalid, the rest of these stipulations will continue to be valid.

Any stipulation that is declared invalid, must be replaced by another one of similar content that fulfills the purpose of the invalid stipulation.


These general conditions will be interpreted according to the legislation in force in Spain.

They will be competent to resolve conflicts between Hispaloe, S.L. and the client, the judges and courts of Córdoba.


The use of the Website implies full acceptance of the provisions included in this Legal Notice in the version published by Hispaloe, S.L., from the moment in which the user accesses the Website.

Hispaloe, S.L. reserves the right to modify, without prior notification, the present design, and / or configuration of the website, as well as the quantity or characteristics of the products sold and that can be purchased online, including adding new products or services .

You undertakes to make proper use of the Website, abiding by the Law, good customs and the present General Conditions of Use, or the Particular Conditions that are included.

You expressly waives the right to use any information contained in this Website for illegal purposes or expressly prohibited in these General Conditions, which are contrary to current legislation or that may harm the rights or commercial interests of Hispaloe, SL, being exclusively responsible for breaches legal or contractual.

It will also be responsible in the event that, in any way (including the introduction or dissemination of "computer viruses"), damage, disable, overload, deteriorate or prevent the normal use of the information contained in the website, its information systems, documents, files and content stored on any computer equipment (hacking) of Hispaloe, SL or of any User of the Web site.