If the customer is not satisfied with his purchase, he can contact Hipaloe, SL by email within a maximum period of 7 days from the date he receives the order: firstname.lastname@example.org
Or through TEL. +34.957.811.355 (working hours from 9 a.m. to 13.30 p.m., from Monday to Friday), in order to inform about the reasons why he wants to make the return.
Our operators will try to resolve any doubts you may have about the products you have received and will provide you with accurate information to solve the problem that might have arisen.
If you would have received broken, unusable or unsuitable packaging, or any product that does not respond to the product you have chosen, we will send you a new product of the same characteristics, or the same product you choose, without cost for you. If we do not have the same product in stock, you can choose between a product with similar characteristics or to refund the money.
The customer should always inspect the content of the package he receives from the courier company to verify that the content has arrived in good condition.
If, on the contrary, the customer is not satisfied with the products he has received, with the prior authorization of Hispaloe, S.L., he can return them in a perfectly protected packaging, sending them to: HISPALOE, S.L., Avda. Argentina, No. 4; 14005 Córdoba (Córdoba); Spain. In this case, shipping or return shipping costs will not be refunded.
Once received the returned products in perfect condition, Hispaloe, S.L. will proceed to the refund of the amount of the products through transfer or income in the bank account that the client indicates (preferably through the account for which he had made the payment of the order).
Hispaloe, SL, as long as there are no causes that alter the normal operation of our logistics, proceeds to send the orders in between 24 hours in which the purchase was made on-line, you can also cancel your order within the same period.